Refund Policy
Effective date: November 12, 2026 · Leer en español
Purchased crowns are refunded within 14 days of purchase only if you have not spent any of the crowns in that pack. Once you use them, the purchase is no longer refundable.
1. What you buy
Crowns are digital content: a licence to use items and services within Trading Arena (see the Terms of Service, section 6). They are added to your balance as soon as Stripe confirms the payment. They cannot be exchanged for money.
2. Right of withdrawal (EU and UK)
As a consumer you have 14 days to withdraw from a purchase of digital content. When you pay, you expressly agree that the crowns are delivered immediately and acknowledge that you lose the right of withdrawal as soon as you start using them. As long as you have not spent any crown from the pack, you can withdraw within those 14 days.
3. Other cases we refund
- Duplicate charge or wrong amount.
- You paid but the crowns did not reach your balance and we cannot deliver them.
- An item bought with crowns does not work because of a fault on our side that we cannot fix: we return the crowns to your balance.
- When the law of your country requires it.
4. What is not refunded
Crowns already spent; crowns and AC won as prizes; balances lost by closing your account or by a suspension for breaking the Terms.
5. How to ask for a refund
Write to support@arenapit.com from your account email with the date and amount of the purchase. We answer within 5 business days. The refund goes back to the same payment method through Stripe (your bank may take 5–10 days to show it), and we remove the refunded crowns from your balance.
6. Chargebacks
Before opening a dispute with your bank, write to us: we can almost always solve it first. If a chargeback is opened, we remove the crowns from that purchase and may suspend the account while it is resolved.